​Last updated: 22.10.2026

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Shipping Policy 

 

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Order Processing

 

 

Orders are usually processed within 1–3 business days after payment is received. Original artworks are shipped unmounted and carefully rolled in a protective tube when larger than A4 size. Customers will be informed if additional preparation time is required.

 

 

Delivery Times

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Estimated delivery times depend on the destination and shipping method.

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Shipping Cost

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Free shipping within Germany

 

Since Brexit, UK customs treats imports from the EU as international shipments. This means UK customs may charge import VAT (around 20%) plus a small UPS clearance fee when the parcel arrives. Import charges are not included and are collected by UPS upon delivery.

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​Orders with a total value of over 500€ qualify for free shipping worldwide.

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Shipping Responsibility

 

 

Once an order has been shipped, delivery is handled by the postal or courier service. Delays caused by the shipping provider are beyond our control.

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RETURNS

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Refundable Products​

You are entitled to cancel your order and return your prints within 7 days. You are responsible for the cost of shipping and risk of loss/damage in transit. Your refund will be processed within 14 days. This cancellation policy does not affect your rights when your order has been received faulty or mis-described. 

Your rights to return artwork is protected under the EU Distance Selling Directive. If you are unsatisfied with your original or fine art print, you may return the work(s) within 7 days of receiving it. You must email byannabogusz@gmail.com for a return address. In order to receive a full reimbursement of your money, your item must be postmarked within 7 days of receiving your order. If the item is returned within this time-frame in the same condition, as it was when shipped, you will receive a full refund of your purchase price. Return postage is not refunded. You agree that proof of delivery supplied by the delivery couriers is evidence that your artwork has been received.

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Non-refundable products 

Due to the nature of some products such as products created according to customer specifications, purchases of the following products are final and non-refundable:

• Online courses

• Payments for Artwork bookings

• Personalised Artworks

• Subscriptions

 

LOSS / Damage in Transit

All artworks are packed extremely well. However, in case of damage during transit please send a photo of the damaged artwork and the package in which it was received, immediately, along with a description of the problem to byannabogusz@gmail.com 

A customer must inform the artist within 3 working days when the prints has been lost or damaged in transit, after this time the issue can not be solved. As a customer you agree that proof of delivery supplied by the delivery couriers is evidence that your print has been received. If it is determined that there was a problem during shipping, your fine art print will be replaced.

In case of further questions please contact:

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Anna Bogusz Fine Art

Emmendingen / Germany

Email: info@byannabogusz.com

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