Personal information is necessary to process orders and commissions. Providing the date is freewill.

When your order is placed on the website, credit/debit card numbers are encrypted using 128 bit encryption. For your security, all communication between your computer and the website uses SSL encryption. The artist is not responsible for the content, security, or privacy policies of third-party websites linked from this site. This website collects aggregated anonymous visitor data to improve services and website performance using cookies. Cookies can be block via your browser settings or decline all. However, it may affect website functionality.When your order is placed on the website, credit/debit card numbers are encrypted using 128 bit encryption.

PAYMENT INFO

Payment is organised between the buyer and the artist. Payment can be accepted by bank transfer, PayPal or credit/debit card. Payments by Paypal or credit/debit card will incur an additional 3% handling charge. Full payment plus any shipping charges must be be received before artworks are shipped. 

Orders sent outside of the Europe may incur import duties The customer is the one who is responsible for paying them.

REFUNDABLE PRODUCTS 

You are entitled to cancel your order and return your prints within 7 days. You are responsible for the cost of shipping and risk of loss/damage in transit. Your refund will be processed within 14 days. This cancellation policy does not affect your rights when your order has been received faulty or mis-described. 

Your rights to return artwork is protected under the EU Distance Selling Directive. If you are unsatisfied with your original or fine art print, you may return the work(s) within 7 days of receiving it. You must email byannabogusz@gmail.com for a return address. In order to receive a full reimbursement of your money, your item must be postmarked within 7 days of receiving your order. If the item is returned within this time-frame in the same condition, as it was when shipped, you will receive a full refund of your purchase price. Return postage is not refunded. You agree that proof of delivery supplied by the delivery couriers is evidence that your artwork has been received.

NON-REFUNDABLE PRODUCTS 

Due to the nature of some products such as products created according to customer specifications, purchases of the following products are final and non-refundable:

• Online courses

• Payments for Artwork bookings

• Personalised Artworks

LOSS / Damage in Transit

All artworks are packed extremely well. However, in case of damage during transit please send a photo of the damaged artwork and the package in which it was received, immediately, along with a description of the problem to byannabogusz@gmail.com 

A customer must inform the artist within 3 working days when the prints has been lost or damaged in transit, after this time the issue can not be solved. As a customer you agree that proof of delivery supplied by the delivery couriers is evidence that your print has been received. If it is determined that there was a problem during shipping, your fine art print will be replaced.

In case of further questions please contact:

Anna Bogusz Fine Art.

Emmendingen / Germany

Email: byannabogusz@gmail.com

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