Order Processing

Orders are usually processed within 1–3 business days after payment is received.

Original artworks are shipped unmounted and carefully rolled in a protective tube when larger than A3 size.

Customers will be informed if additional preparation time is required.

Delivery Times

Estimated delivery times depend on the destination and shipping method.

Express shipping:

1–3 business days (depending on destination)

Standard shipping:

7–14 business days

Please note that delivery times may vary due to postal services or customs procedures.

Shipping Costs

Germany - FREE Shipping

Europe - 26 €

USA - 50 €

Orders with a total value of over 500 € qualify for free shipping worldwide.

Shipping Responsibility

Once an order has been shipped, delivery is handled by the postal or courier service. Delays caused by the shipping provider are beyond our control.

REFUNDABLE PRODUCTS 

You are entitled to cancel your order and return your prints within 7 days. You are responsible for the cost of shipping and risk of loss/damage in transit. Your refund will be processed within 14 days. This cancellation policy does not affect your rights when your order has been received faulty or mis-described. 

Your rights to return artwork is protected under the EU Distance Selling Directive. If you are unsatisfied with your original or fine art print, you may return the work(s) within 7 days of receiving it. You must email byannabogusz@gmail.com for a return address. In order to receive a full reimbursement of your money, your item must be postmarked within 7 days of receiving your order. If the item is returned within this time-frame in the same condition, as it was when shipped, you will receive a full refund of your purchase price. Return postage is not refunded. You agree that proof of delivery supplied by the delivery couriers is evidence that your artwork has been received.

NON-REFUNDABLE PRODUCTS 

Due to the nature of some products such as products created according to customer specifications, purchases of the following products are final and non-refundable:

• Online courses

• Payments for Artwork bookings

• Personalised Artworks

LOSS / Damage in Transit

All artworks are packed extremely well. However, in case of damage during transit please send a photo of the damaged artwork and the package in which it was received, immediately, along with a description of the problem to byannabogusz@gmail.com 

A customer must inform the artist within 3 working days when the prints has been lost or damaged in transit, after this time the issue can not be solved. As a customer you agree that proof of delivery supplied by the delivery couriers is evidence that your print has been received. If it is determined that there was a problem during shipping, your fine art print will be replaced.

In case of further questions please contact:

Anna Bogusz Fine Art.

Emmendingen / Germany

Email: byannabogusz@gmail.com

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This Privacy Policy explains how personal data is collected and used when you visit the website operated by Anna Bogusz, including the sections Inside the Studio and Bird Card Club.

Data Collection

When you visit the website, certain information may be collected automatically, such as:

• IP address

• browser type

• pages visited

• date and time of access

If you create an account, subscribe to the newsletter, or make a purchase, personal information such as your name, email address, and mailing address may be collected.

Use of Personal Data

Personal data is used to:

• manage user accounts

• process orders and subscriptions

• deliver products

• send newsletters or updates

• improve the website

Data Sharing

Personal data may be shared with service providers only when necessary to process payments or deliver orders through postal services.

Personal data will not be sold to third parties.

Cookies

This website may use cookies to improve functionality and user experience.

Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR).

You have the right to request access to, correction of, or deletion of your personal data.

Contact

If you have questions about this Privacy Policy or your personal data, you may contact:

Anna Bogusz

Email: byannabogusz@gmail.com